### Lesson Plan: Electronic Mail (E-Mail) Services II
**Grade Level:** Senior Secondary 2
**Subject:** Information Communication Technology
**Duration:** 90 minutes
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#### Objectives:
By the end of this lesson, students will be able to:
1. Explain advanced features and functionalities of e-mail services.
2. Demonstrate how to configure and use email clients and web-based email services.
3. Understand and implement email etiquette and security considerations.
4. Identify and mitigate common email-related issues and threats (e.g., phishing, malware).
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### Lesson Outline:
**1. Introduction (10 minutes)**
- Recap of previous lesson on basic email services (E-Mail Services I)
- Brief discussion about what they expect to learn today
- Outline of today's lesson objectives and activities
**2. Advanced Features of E-Mail Services (20 minutes)**
- **Attachments:** How to attach and download files.
- **Labels and Folders:** Organizing emails for better management.
- **Filters and Rules:** Automating email organization.
- **Importance Markers/Stars:** Prioritizing emails.
- **Spam and Junk Mail:** Recognizing and dealing with unwanted emails.
- **Search Functionality:** How to find emails using various search queries.
*Activity: Demonstration on a live email account or mock account, showing these features in action.*
**3. Configuring and Using Email Clients (15 minutes)**
- **Difference between Web-Based Email and Email Clients (e.g., Outlook, Thunderbird)**
- **Setting Up an Email Client:**
- Inputting server settings (IMAP/POP3, SMTP)
- Syncing email accounts
- **Using Mobile Email Apps:** Basic setup and operations
*Activity: Step-by-Step Guide on setting up an email client. Students can follow along on their devices if available.*
**4. E-Mail Etiquette and Security (20 minutes)**
- **E-Mail Etiquette:**
- Professionalism in communication
- Subject lines, salutations, body, and signatures
- Avoiding all caps and excessive punctuation
- **Security Considerations:**
- Creating secure passwords
- Recognizing phishing attempts
- Avoiding suspicious links and attachments
- Regular software updates and using antivirus programs
*Activity: Group discussion on common email mistakes and how to avoid them. Role-playing scenarios to demonstrate proper email etiquette.*
**5. Common Email Issues and Threats (15 minutes)**
- **Dealing with Common Issues:**
- Email bounce backs and delivery failures
- Quota limits and storage management
- Incorrect email settings
- **Identifying and Mitigating Threats:**
- Phishing: Spotting fake emails
- Malware through email: Recognizing unsafe attachments and links
*Activity: Showing examples of phishing emails and discussing their characteristics. Quizzes or Kahoot! games to reinforce key points.*
**6. Hands-On Activity (10 minutes)**
- Students will send a practice email incorporating attachments, proper etiquette, and some of the advanced features they learned.
- Students will create a filter or rule in their email account.
**7. Conclusion and Q&A (10 minutes)**
- Recap of key points covered in the lesson
- Open floor for questions and clarifications
- Brief overview of what will be covered in the next lesson
**8. Homework/Assignment:**
- Write an email to a hypothetical client or mentor using proper email etiquette and advanced features (e.g., including an attachment, using labels).
- Complete an online quiz on email security and etiquette (Link to be provided).
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### Materials Needed:
- Computers or mobile devices with internet access
- Projector for demonstrations
- Mock or live email accounts for demonstration
- Quizzes or role-playing cards for activities
By following this lesson plan, students will gain a comprehensive understanding of advanced email functionalities, proper etiquette, and crucial security measures.